Accessibility

We address the unique needs and challenges of all individuals by facilitating accessibility, mobility, and community involvement through our programs and services. All vehicles are equipped with lifts to accommodate and assist all riders, regardless of their mobile status. Our county transit office and vehicles have accessible features to make getting to your destination easy. We offer a demand-response service that will come directly to your home to pick you up. If proper documentation is in place, we will even assist you from your door out to the bus.   

Reasonable Modification Request

Miami County Transit makes every effort to ensure individuals with disabilities have access to, and benefits from all our services. In compliance with the Americans with Disabilities Act, and FTA requirements, we invite requests for reasonable modifications to customers with disabilities.

Reasonable modifications include changes, exceptions or adjustments to our rules, policies, practices, and procedures to provide everyone with the opportunity to use all MCT services.

Reasonable Modification Requests can be made by contacting the County Transit Office at 937-440-5488 or by emailing us at sabaker@miamicountyohio.gov. 

Accessible Information

Miami County's Transit website offers a generous amount of accessible information for the public. For special requests, contact us at 937-440-5488, choose option 3 to speak with the Transit Office. Or email us at sabaker@miamicountyohio.gov

Communication Assistance

The following communication assistance is available for all public meetings conducted by MCT.

  • Language interpreters 
  • Sign-language interpreters
  • Assisted-listening devices
  • Language translation on website

Please notify MCT of the communication assistance you require at least 48 hours in advance of the meeting you wish to attend by calling 937-440-5488 or by email, sabaker@miamicountyohio.gov.

If necessary, Miami County Transit will access translation services for meetings, brochures, service materials, etc., and notify the special language populations of that translation availability.  If necessary, Miami County Transit will evaluate the need for special cultural sensitivity or language access training. If necessary, brochures, DVDs, etc. in other languages will be prepared and distributed. Miami County Transit will evaluate all these special procedures as to feasibility, desirability, efficiency and effectiveness. 

Comments, Complaints, and Commendations

MCT wants to hear about your experience and welcomes your feedback. If you have a comment, complaint or commendation, please email us at sabaker@miamicountyohio.gov or visit our Feedback page. Or if you prefer, please mail or deliver the forms to:

Miami County Transit

2036 N. County Rd. 25-A

Troy, OH 45373

If you need assistance filling out forms, reading forms or if it needs to be printed in another language, call us at (937)440-5488 and we will do our best to assist you with this process.